CEO Program does not apply to:
Claim submission exceeding 5 business days from delivery, damage is not noted on the carrier delivery receipt, proof of delivery based on delivery receipt, expedited or custom orders, 3rd party arranged shipments, interline shipments, drop shipments, hazardous materials, delivery requiring lift gate or other specialized equipment, residential or arranged deliveries, special requirements, secured facility, uncontrollable work stoppage, defect or inherent vice in the goods, non-stock items, international shipments, acts of God or any cause beyond MESA’s control.
MESA quote/order form promised date supersedes all other documented promised dates when disputing a claim.
Shipments containing any item exceeding 8 feet in length.
CEO Asurance Program
MESA is proud to introduce another industry-leading customer satisfaction initiative showcasing our commitment to value-added services. We call it our CEO Assurance Program, and are so confident in our products and customer service, we want to guarantee them! With this program, we warranty that our material orders are:
- 100% accurate and error-free of any missed/incorrect products
- Shipped when promised and delivered to your specified location on time in good condition
If we fall short, we will make things right with a full refund of freight charges (some exclusions apply). As an ISO 9001 certified organization and recipient of two Malcolm Baldrige Quality awards, expect nothing less than exceptional quality & value. For more information, visit us online @ mesaproducts.com or call 1.888.800.MESA(6372).